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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Register online 

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advanced care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

The DAISY Award

If you saw or experienced a nurse delivering above and beyond care, you can nominate them for The DAISY Award, a nationwide program that recognizes nurses who demonstrate and give extraordinary care.

BEE Award

Via the BEE Award, you can also nominate other healthcare professionals who made a difference in your time with us. If you were impacted by their medical proficiency, genuine compassion and nurturing care, let us know with an award nomination.

Patient policies to know

We work to continually improve your hospital experience by having straightforward, flexible policies that afford you maximum convenience and safety.

Parking and campus map

Free parking is available for all patients, families and visitors. All parking areas are adjacent to the hospital, but please remember to lock your car and keep valuables out of sight.

For assistance, or to report a security concern, please call the switchboard at (828) 526-1200.

To find parking, related to the various hospital entrances, please review the below campus map. Physical campus maps are available at the information desk in the main lobby. 

Payment estimator

We appreciate the stressors that can sometimes accompany coming to the hospital. Having an understanding of the cost of your treatment can help to ease certain anxieties associated with your care, so we have provided a convenient payment estimator tool that can help you figure costs based on your insurance status, type of care and other relevant personal factors.

Check the cost estimate for your trip to the hospital.