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For visitors at Mission Hospital

We want you to feel safe and at ease when you visit Mission Hospital or Mission Children's Hospital (located on our third floor). View the amenities, services and opportunities we offer below.

Information for our visitors

Find helpful answers to frequently asked questions below.

Entrance information

To further protect our patients and colleagues, the hospital will also restrict and monitor the entrances for our building. The new entrances will be:

  • Entrance 1: Emergency room – Open 24/7, for patients only
  • Entrance 2: Surgical and minimally invasive procedural patients – Open Monday through Friday, from 4:30am to 5:00pm
  • Entrance 4: Main hospital entrance — Open 7 days a week for patients, 6:00am to 8:00pm; for visitors, 9:00am to 8:00pm.
  • Entrance 9: Labor and delivery patients — Accessible 24/7, for expecting mothers only with one significant other and a trained doula, if requested.
  • Entrance 10: For cardiac and vascular patients – Open Monday through Friday, from 5:00am – 5:00pm

Visitation restrictions

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Dining and gift shops

Our main cafeteria, located on the first floor of our Mission Hospital campus area near the J Building, offers you an opportunity to choose from a variety of food options. Drink and snack vending machines are located near the cafeterias on both campuses.

  • Main cafeteria, Mission Hospital campus, First Floor J Building
    Monday through Sunday
    Breakfast: 6:15am to 10:15am
    Lunch: 11:00am to 5:00pm (Salad Bar open until 1:00pm, hot food options Monday-Friday until 10:00pm)

Bean Shops

For a quick beverage or snack, or browsing for small gifts, our Bean Shops offer a variety of small shopping and dining locations. Here are their locations and hours:

  • Entrance 4 Lobby
    Monday through Friday, from 6:00am to 7:00pm
  • ED Lobby
    Monday through Friday, from 6:00am to 7:00pm
  • 1 Hospital Drive 1st Floor
    Monday through Friday, from 8:30am to 1:30pm

Gift shop

Our gift shop is located on the first floor of the Mission Hospital campus at Entrance 4. While shopping for friends and loved ones, you'll find a large assortment of gift and convenience items, such as jewelry, apparel, candy, snacks, toiletries, and even discounted entertainment tickets. In addition, the shops offer fresh flowers and balloons.

Gift shops

Gift shop phone number:
(828) 213-1059

Mission Hospital Gift Shop (Entrance 4) hours:

  • Monday through Friday — 8:30am to 7:30pm
  • Saturday — 10:00am to 4:30pm
  • Sunday — Closed

North Tower Gift Shop hours:

  • Monday through Friday — 9:00am to 3:00pm
  • Saturday and Sunday — Closed


There are parking areas at convenient locations throughout our hospital campus. You'll find parking near our hospital's emergency entrance and at garages near the McDowell and St. Joseph's areas on our campus.

View Campus Map

Contacting your loved one in our hospital

When calling to reach a friend or loved one at our main and children's hospitals, call our main phone number. Also, you can use the following information to contact a patient.

To find a patient's room number at our main building:

  • Call (828) 213-1111
  • The patient information desk can connect you to the patient's room and tell you the patient's room number if they are listed in the directory.

To call a patient room:

  • Room with A: 828-213-6 + room number
  • Room with B: 828-213-6 + room number
  • Room with C: 828-213-8 + room number
  • Room with E: 828-213-7 + room number
  • Room with G: 828-213-8 + room number
  • Room with J (6th floor only): 828-213-2 + room number

To send mail to a patient, use this address format:

Patient's Full Name and Room Number
c/o Mission Hospital
509 Biltmore Ave.
Asheville, NC 28801

Volunteering at our hospital

We have several ways for you to share your time as a hospital volunteer, including programs for high school and college students.

We have several ways for you to share your time as a hospital volunteer, including programs for high school and college students.